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Intel Trusted Execution Engine Interface - Power issue

Discussion in 'NEO Z83-4' started by brooksa, Jan 14, 2018 at 12:48 AM.

  1. brooksa

    brooksa New Member

    Hello, This is my first post.

    My Z83-4 is having an issue. I have tried BIOS, Firmware, OS and Drivers (minix and Intel) to solve the problem but to no avail.

    Device manager says:

    This device cannot start. (Code 10)
    STATUS_DEVICE_POWER_FAILURE


    ...and event viewer says:

    "Intel(R) Trusted Execution Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x1F065195, FWSTS1: 0x19150000)."
    ...and..
    "The Intel(R) Trusted Execution Engine Interface is being disabled."

    The Intel Driver comes with a txt file with the following: (but leads to a dead link)

    "If the Windows OS is freshly installed, you will also need to install the SoC
    drivers FIRST, found here"


    Is this a hardware failure?

    My System info:
    OS Name Microsoft Windows 10 Home
    Version 10.0.16299 Build 16299
    System Manufacturer MINIX
    System Model Z83-4
    System Type x64-based PC
    System SKU 4G32G
    Processor Intel(R) Atom(TM) x5-Z8300 CPU @ 1.44GHz, 1441 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. RTC0A166, 2017-04-07
    SMBIOS Version 3.0
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer MINIX
    BaseBoard Name Base Board
    Platform Role Slate
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.16299.15"
    User Name MINIX\
    Time Zone
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.81 GB
    Available Physical Memory 812 MB
    Total Virtual Memory 5.18 GB
    Available Virtual Memory 1.53 GB
    Page File Space 1.38 GB
    Page File C:\pagefile.sys
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
  2. diqipib

    diqipib New Member

    brooksa, Do You use original Windows image that was preinstalled on the device or a clean install ?
  3. brooksa

    brooksa New Member

    I did a fresh install of creators edition. But only because the stock image had this issue. I downloaded all drivers first including the driver for this but it returns an error during install that just says "although hardware was detected, there was an error during install."
    Thanks for helping
  4. diqipib

    diqipib New Member

    Please, take a look. Is this the driver that you are installing ?

    Attached Files:

  5. brooksa

    brooksa New Member

    Yes that is the driver that gives me the error when I attempt to install it.

    Attached Files:

    Last edited: Jan 19, 2018 at 3:44 AM
  6. diqipib

    diqipib New Member

    First of all, I want to admit that unfortunately, or maybe fortunately, I have not yet encountered such a problem, therefore, all my proposals are based only on conjectures such as "what if ...".
    I think in this case I would try the following:

    1) Go into the BIOS and reset all the default settings.
    2) Install all Windows updates.
    3) View the event log and filter out the error messages that were.
    4) View in Device Manager - Are there any other devices with problems?
    5) Try to reinstall the driver again, the one I sent.


    Perhaps some of this, if it does not solve the problem, then it is possible to suggest what the problem is. If all this does not help, then try to reinstall the system to the (recovery) factory image and see if there are any problems with the device. Please, report the results, as this can be very useful for other users who may also be faced with a similar problem.
  7. brooksa

    brooksa New Member

    MINIX Support - Hong Kong has saved the day!!!

    I sent them an email and they replied and had me update the TXE Firmware.

    They supplied the following command:
    Code:
    fpt64.efi /f 170TEST.bin /txe
    And they also supplied the required files, I uploaded a copy here:
    https://nofile.io/f/5QcSWBV6QX0/Z834.zip

    Update is just like a regular BIOS update.
    Upgrade procedures Example:
    http://www.minixforum.com/threads/recommended-z83-4-v1-66-bios-mcu-firmware-update.16421/

    Unfortunately MINIX USA was no help.

    Thanks @diqipib and MINIX Hong Kong Support!!! Nick, Alex and Eric!
    Long Live MINIX!!! :LOL::LOL::LOL:
    Last edited by a moderator: Jan 19, 2018 at 9:44 AM
    Villa likes this.
  8. diqipib

    diqipib New Member

    brooksa, many thanks. This information will be very useful for all of us in the future ! )