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Android newbie Neo X7 froze at boot

Discussion in 'Introductions' started by dominic haché, Feb 22, 2018.

  1. dominic haché

    dominic haché New Member

    Hi i'm a real noob in computers.
    My Neo X7 froze at the MiniX image when I boot it.
    I tried to unplug everything (HDMI, USB....)
    I want to flash the drive or something like that but I don't know or what I should install on my computer, I can't understand what is written in the posts.
    I often see rkflashtool, what is this, is it a software that i should install on my PC?

    Thanks
    DH
     
  2. Villa

    Villa Administrator Administrator

  3. dominic haché

    dominic haché New Member

    I cant do like in the video because when I flash my MINIX an alert pop on my screen that says USB no recognize. Look like I need to install the driver.
    I install the driver named DeiverInstall and then reboot my computer but it still doesn't work.
    Any idea?

    Thanks!
     
  4. MINIX - John

    MINIX - John MINIX Team Member Administrator

    I recommend contacting our customer support team - support@minix.com.hk - they will provide step-by-step instructions.