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u9-h problem with audio and video

Discussion in 'NEO U9-H' started by caponjara, Jun 9, 2018.

  1. caponjara

    caponjara New Member

    only problems after buying minix u9-h.
    Problem 1:
    When I watch video from hard disk over a mx player then a mx player reports that it does not support ac3 and dts and i just see the video.

    Problem 2: When I look over the vlc then I can not get subtitles.

    3. problem: when i try to run video 4k over the KODI do not see the video but it takes almost a minute to see the picture

    if I stop the video and try to run it again then the image freezes and can not start the video anymore on all three players
     
  2. Marty

    Marty Moderator Moderator

  3. caponjara

    caponjara New Member

    thanks for problem 1...mx player now works...i can watch, stop and again resume movie...but still if i move cursor on half of movie than it freezes and i must start the movie from the begening.

    4. problem
    kodi can not see my hard disk. add files and there is no hard disk visible on menu.
     
  4. MINIX - Martin

    MINIX - Martin Moderator Moderator

    You need to find a subtitles file and put it in the same folder as the movie file, then you're able to see the subtitles on the screen.
     
  5. MINIX - Martin

    MINIX - Martin Moderator Moderator

    Which firmware version do you currently have installed on the NEO U9-H?
    What is the format of the 4k video?mp4?
    Let me perform a test and check out.
     
  6. caponjara

    caponjara New Member

    i know that...i have subtitle in folder but i still can not see subtitle when i watch in vlc...
     
  7. caponjara

    caponjara New Member


    it is mkv, but i think inside is avi format...

    firmware is 008...
     
  8. skynet

    skynet Moderator Moderator

    The subtitle must have exactly the same name as movie to be reconized.

    Can you see it with ES explorer ?
    Which format is it ?
     
  9. caponjara

    caponjara New Member

    ES explorer shows my hard. File browser does not...ntfs. neither vlc or mx player can not see my hard

    subtitle have the same name...i have 5.1 sound...projector...had twix media player before...bought minix and now only problems...
     
    Last edited: Jun 11, 2018
  10. caponjara

    caponjara New Member

    and now i can not power on the minix. nothing...what a junk
     
  11. MINIX - Martin

    MINIX - Martin Moderator Moderator

    Does the device stuck on the flashing "MINIX" logo?
     
  12. caponjara

    caponjara New Member

    i can not turn on the minix. there is no response. dead box. no blue light...nothing. tried 6 sec power...
     
  13. MINIX - Martin

    MINIX - Martin Moderator Moderator

    The problem could lie to the power adapter.
    You may try to change another power adapter that output 5V/3A.
    Check if it works.
    Then send your problem to support@minix.com.hk, we'll take care of it.
     
  14. caponjara

    caponjara New Member


    today i am going to the seller to take another box, and return this one...or if it is problem in adapter maybe they will give me new adapter
     
  15. Villa

    Villa Administrator Administrator

    If you still have issues then do as @MINIX - Martin says above or you could send a message to @MINIX - John
     
  16. MINIX - John

    MINIX - John MINIX Team Member Administrator

    I have sent you a PM, we can arrange a brand new replacement power adapter for you.
     
  17. caponjara

    caponjara New Member

    it was adapter but i got new device, and things are now worse...after i turn on the device first i update minix.

    1. mx player, vlc, kodi...can not play 4k movies from my hard

    2. mx player shows massage hw+ decoder not suported...

    3. mx player freezes when i try to start over or resume movie...if movie starts then i cant stop the movie because i can not play movie